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Purpose & Scope

If you have any questions about any of the products or services you have purchased, you can use the support portal to request help.

Procedure

  1. On the portal, click Support > Submit a Case.
  2. Fill in your name, contact information, product name and order number.
  3. In the Case Category drop-down, select the category that best describes the issue you are experiencing.
  4. In the Details section, add any additional information or screenshots that help describe the issue.
  5. Click Submit.

Additional Comments

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Once your support request is submitted, you will receive a follow-up communication from the support team. You can add any notes or additional information by clicking the case from the My Cases screen.

Keywords: request